Statement from James Campbell, M.D., Executive Director of Post-Acute Patient Care at the Prentiss Center for Skilled Nursing Care at MetroHealth
June 24, 2011
A few weeks ago, the Prentiss Center for Skilled Nursing Care at MetroHealth learned that a nursing aide had treated one of our patients roughly. We conducted an internal investigation, which revealed a second incident of mistreatment. We immediately removed both employees from patient care and they were terminated. A third employee who failed to report the mistreatment has been disciplined.
The patient was examined by a physician and no signs of physical harm were found. This patient has been in our care for three years. We apologized to the family and they have decided she will remain in our care.
We are sharing results of our internal investigation with the Cleveland Police Department and the Ohio Department of Health, and are cooperating fully with their investigations. The Cleveland Police have charged one aide. All investigations are ongoing.
We absolutely do not tolerate mishandling of any patient under any circumstances. Since this came to our attention, we have taken steps to increase training for our employees and have increased the amount of supervision at the Prentiss Center. We are thoroughly reviewing our policies and processes to prevent any repetition of this unfortunate situation.
We are very sorry this happened since excellence in patient care is our top priority at the Prentiss Center. We are consistently rated as a five-star facility by the Center for Medicare and Medicaid Services, and will continue to provide our patients with safe, high-quality care.