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Norton: Woman sees electric bill nearly quadruple to $455

12:16 PM, Sep 8, 2010   |    comments
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"My initial reaction was to turn the air conditioner off right now, but that wasn't' going to happen," Baldwin said. "I was just flabbergasted. I had no idea why (the bill) was so high."

Baldwin admits that her air conditioner has been working overtime to keep the house cool during a string of hot days this summer.

FirstEnergy estimates that home power usage is up 24 percent during the warm summer months.

"For the summer months, we have not seen this level of sustained high temperatures for several years," said Mark Durbin, FirstEnergy spokesman.

"As a result, we believe the higher bills are a reflection of higher usage, particularly air conditioning."

Durbin says that customers who dispute their recent bills should call and request a new reading, and that customers can request a payment plan if they wish.

"While we make every reasonable effort to read the meters of our one million Ohio customers every month, there are situations when a bill needs to be estimated," Durbin said.

"If a customer has a question about the amount they are billed, we urge them to give us a call so we can discuss the situation."

WKYC-TV

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