CLEVELAND -- She was supposed to capture their happiest moments, but a number of brides say their wedding photographer robbed them of their memories -- and took their cash.
"I wanted something that I can look back and remember the good times about the day," Meghan Rodriguez said, about what she envisioned when she hired a photographer and videographer for her wedding.
But Rodriguez said about the only thing that's clear about the photos and video she got from Tammy Salvatore from InFocus Videos and Photography is that it's "not what I paid for."
The photos were blurry and overexposed, while the video was riddled with errors, she said.
"I feel like she lied to me and she's a scam artist," said Rodriguez, who paid $1,800 to Salvatore.
Another bride hired Salvatore to share the big day with a sick grandfather who was unable to attend the wedding.
"My grandfather passed away in January and never saw pictures or the video and that hurts," said Lisa Patonai, who has already paid $1,150 of the $1,550 bill.
Patonai still hasn't received the wedding video.
"I begged her and she just ignored my calls, texts, emails and never got back to me," Patonai said.
The mother of a third bride is still waiting for photos, many of which were unusable.
"People's eyes are closed. The colors are bad. They're dark. People are missing out of the photo," said Kathy Manocchio.
"You always worried that something's not going to turn out right...but you never anticipate you're not going to have pictures."
Salvatore told Channel 3 News after the story aired that she "knows these people are really upset."
"I understand where they're coming from. I am trying my best to make it right," Salvatore said. "They feel that I didn't follow through, but I followed through according to my contract terms."
Rodriguez eventually took Salvatore to small claims court, where she won a judgment of more than $1,800.