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How fast does our government reply on social media?

4:47 PM, May 23, 2012   |    comments
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CLEVELAND -- Politicians. Government agencies. They're supposed to work for us.

A lot say they're "connected" and "responsive" when it comes to social media. So we decided to put some of Northeast Ohio's biggest names to a social media test by posting questions on their Twitter and Facebook pages.

These were easy questions, and still, you might be surprised who never even responded.

Here's a list of all the response times and a list of the people we're still waiting to hear from.

1) Cleveland Police: 14 minutes

2) Cleveland City Council: 23 minutes

3) ODOT Cleveland/Innerbelt: 33 minutes

4) City of Cleveland: 1 hour, 11 minutes

5) ODOT Akron: 1 hour, 59 minutes

6) Secretary of State John Husted (R): 2 hours, 24 minutes

7) Senator Rob Portman (R): 2 hours, 55 minutes

8) Cleveland City Councilman Joe Cimperman (D): 4 hours, 46 minutes

9) Ohio Bureau of Motor Vehicles: 1 day, 4 hours, 35 minutes

10) Cleveland Schools Superintendent Eric Gordon: 4 days, 3 hours, 26 minutes

11) Akron Mayor Don Plusquellic (D): 9 days, 5 hours, 21 minutes


• Ohio Gov. John Kasich (R)

• Senator Sherrod Brown (D) 

• Representative Marcy Kaptur (D)

• Representative Marcia Fudge (D)

• Representative Dennis Kucinich (D)

• State Treasurer Josh Mandel (R)


In response to our story, Josh Mandel's deputy press secretary said:

"Josh Mandel knocked on 6,000 doors to get elected to Lyndhurst City Council and knocked on 19,679 doors to get elected to State Representative in the Cleveland area. He gives his cell phone out throughout the state and he takes pride in being one of the most accessible elected officials Ohio has ever seen."

Allison Preiss, Press Secretary for Senator Sherrod Brown gave the following statement:

"Senator Brown receives thousands of pieces of correspondence each week, and he makes an effort to reply to nearly every email, phone call, and letter that comes in. His Twitter account is tweeted at hundreds of times a day, and unfortunately he is not able to respond to all of them. Senator Brown invites Ohioans that want to share their opinion and receive a written reply or receive casework assistance to contact his office at 888-896-OHIO or at his website at"

City of Akron Director of Communications Stephanie York sent the following statements in response to our reporting on Mayor Don Plusquellic:


"Your reporter contacted Mayor Don Plusquellic's campaign Facebook and Twitter accounts.  Since the Mayor is not currently campaigning, these campaign sites are infrequently checked.  If necessary however, I do respond on that campaign site (just not as often and on personal time).   Nonetheless, they are still "live" sites, because other current candidates are promoted on these accounts, as are city accomplishments.

"We have a comprehensive website that links to the City's facebook, twitter, and you tube accounts at Nor do we have any problems getting people to ask the Mayor questions directly by emailing him at  We literally get thousands of emails on that account, and we respond to each legitimate email. 

"To write a story that basically tells your readers that the Mayor is not responsive on social media is inaccurate.  Our official facebook site, twitter page, and you tube pages, are checked and responded to on a frequent basis and in a timely manner."



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