New Plain Dealer edition off to rocky start

5:50 PM, Aug 5, 2013   |    comments
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CLEVELAND -- The launch of the Plain Dealer's new, more digitally-focused era was plagued by technical difficulties.

Many attempting to view the e-edition of the paper had trouble gettting on the site or getting around it.

Some speculated that an overload of traffic may have caused a server crash.

Cleveland.com carried a story about the problem that had no details and had nasty remarks from those posting comments.

The Plain Dealer's Shirley Stineman said "We have experienced some technical difficulties with the Plain Dealer's e-edition today. We are working with our provider to ensure that these issues are resolved in a timely manner. Our goal is to deliver the best possible experience to our readers. We are seeing record-breaking traffic to our e-edition today and want to thank our readers for their continued support and patience as we work through these challeneges. If readers have questions about the e-edition, they can contact us at (216) 999-6000."

Monday is the first day the print-and-ink paper was not delivered to home subscribers.

Many readers complained about not having a hands-on copy of the paper to read with their morning coffee.

A smaller print edition was available in vending machines and at stores.

Some stores sold out of their copies by noon.

Others said customers complained about paying 75 cents for a slimmer paper with less content.

The Plain Dealer will be printed every day but home subscribers will only get it on Wednesdays, Fridays, Saturdays and Sundays.

The paper is part of the Advance chain that is shifting many of its papers to a more digital focus and laying off a big part of their newsroom staffs.

Advance believes the new business model will help it be more successful in an increasingly digital world.

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