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FirstEnergy customers can report outages with new app

3:02 PM, Feb 5, 2013   |    comments
  • Photo courtesy of FirstEnergy.
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AKRON -- FirstEnergy has launched a new mobile site and free smartphone app for customers to stay up-to-date with their electric accounts.

Features include:

- A simple power outage reporting process and access to the company's 24/7 Power Center outage maps.

- Secure account access to review and pay monthly electric bills, analyze electric usage and enroll in electronic billing;.

- A click-to-call feature to reach customer service and links to the company's social media sites.

- One-click access to the full company website from each page of the mobile site.

"Our new smartphone app and mobile website make it easier for our customers to stay in touch with us and conduct every-day transactions when they're on the go, whether it's reporting a power outage or paying a bill," said Ronald I. Green, vice president, Customer Service.

The mobile website is automatically enabled when customers use a smartphone to visit There's an app for each of FirstEnergy's 10 electric operating companies, and they're available for Apple iPhone and Android smartphones.

Customers can use the keyword "FirstEnergy" to locate the apps in the online store.

Additional projects in development include two-way text messaging and text message and e-mail alerts for outage and bill communications, enhancements to the 24/7 Power Center and greater functionality on the mobile website and app.


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