Who has the best customer service

6:23 AM, Jan 11, 2013   |    comments
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CLEVELAND -- Today, I'm celebrating the E-companies at the top of their game in customer service.

Hunting for bargains and helping viewers with returns, I communicate with more than two dozen companies per week. Based on my personal experience and viewer feedback, I've compiled a list profiling the online companies who come out on top.

Yesterday, I profiled the companies with the worst customer service, so I consider today's list of a breath of fresh air. Accompanying each company on this list, you'll also find the top deal or top coupon available at this company today (after all, this is Ways 2 Save)!

I'd love to hear who you think comes out on top and to have you complete this list. Drop me a line via Twitter. CLICK HERE

If you're accessing this article from our iPad app, please visit this page directly through Safari so the coupon links load correctly. The information below is not a reflection of any views held by this station.

The top two local companies provided by viewer feedback: Heinen's and Progressive Insurance

Top Online Retailers:

1) Nordstroms.com

This company has what is arguably the best return policy and top price-matching policy anywhere in the country. They will match a price if an item EVER has a price-drop elsewhere, they pay return shipping and offer free shipping on every order. Their customer service agents are knowledgable and regular sales have made the goods at this luxury company more affordable.

CLICK HERE for a list of all of today's top Nordstrom's deals.


2) Omaha Steaks

Why? Did you know you can order their meat, seafood, appetizers and desserts 24 hours per day? Customer service agents are knowledgable and helpful. They carefully monitor social media and are on top of any shipping issue that could ever arise. Out of more than three dozen orders, I encountered one problem, which was actually a UPS problem. I contacted Omaha Steaks and they had a completely new and complimentary order delivered to me 48 hours later. They have an A+ in my books.

Expecting huge deals with free shipping on Jan. 25th!


3) 6pm.com

It's truly refreshing to find a daily deal company that gives all discount retailers something to aspire to in the customer service department. Quick responses on Twitter, constant sales, incredible prices and store-wide free shipping make this website a dream. Whether you're shopping for Uggs, North Face or a no-name brand at 90% off, out of four years shopping at 6pm regularly, I've never had a problem.

CLICK HERE for a list of all of today's top 6pm deals.


4) Restaurant.com

You'd think that a company allowing people to dine at local restaurants for 80% off might not have the best customer service agents, but I've been blow away by the people behind Restaurant.com. They carefully monitor social media, respond to emails incredibly quickly (considering how many they receive) and their U.S.-based customer service agents are extremely friendly. Out of almost four dozen different orders, I had one tiny issue which was the restaurant's fault. Restaurant.com immediately issued me a new gift certificate and $25 extra dining dollars for the inconvenience.

Top Deal Today: $10 for $25 gift certificates (deals get better in a few days; this is not their best deal). CLICK HERE


5) Ebags.com

I'm not surprised this discount luggage e-store has an A+ rating with the Better Business Bureau. The prices are the lowest in their class, the sales are constant and customer service is outstanding. Ebags has handled more than a thousand Ways 2 Save viewer orders without a single complaint. They have an "Elite" rating with Stella Service (a company that grades customer service) and their phone representatives are phenomenal.


Top Ebags Deals Today:

78% off High Sierra Elevate 25" wheeled upright + free shipping
Was: $260
Now: $54.99

72% off Traveler's Choice Sienna 21" carry-on suitcase + free shipping
Was: $199.99
Now: $54.99


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